Shipping & FAQ

Everything you need to know about your PACKCO order. Questions? Email packco1@outlook.com — we reply within 1 business day.

🚚 Shipping

• Processing: 1–3 business days to prepare and dispatch your order.
• Delivery: most orders arrive in 7–15 business days. Some items ship faster.
• Tracking: you'll get a tracking number by email as soon as your order ships.
• Free shipping on all orders over $50.
• We currently ship across Canada and the United States.

❓ Frequently Asked

Where is my order?

Check your tracking link (emailed when it ships). If it's been more than 20 business days, email us and we'll sort it out immediately.

Why does shipping take 1–2 weeks?

We partner with a global supplier network to keep prices low and quality high. That means slightly longer delivery than big-box stores — but better gear at a fairer price. Worth the wait. 🐾

Can I return an item?

Yes — we offer a 30-day return policy on unused items. Email us with your order number to start a return.

My item arrived damaged or wrong.

We're sorry! Email a photo to packco1@outlook.com and we'll send a replacement or full refund — no hassle.

Are your products safe?

Yes. Toys and feeders are made from pet-safe, food-grade materials. Always supervise your pet with new products.

📬 Contact

Email: packco1@outlook.com · Response within 1 business day (Mon–Fri).